Start with the car itself
Write down the make, model and year if you know them. Describe its current condition, whether it starts and whether it can move. If you are unsure about a fault, explain the symptoms rather than guessing the diagnosis.
Describe where it is parked
The pickup suburb is only the beginning. Note whether the car is in a garage, behind a gate, on a shared driveway or blocked by other items. Details about access help the business discuss a realistic collection option.
Ask before making changes
You do not need to repair, move or dismantle a car simply to make an enquiry. If you are considering removing parts or moving a damaged vehicle, ask how that would affect the enquiry and collection arrangements first.
Confirm the arrangement
Before proceeding, discuss the offer, collection conditions, paperwork and payment. If any detail remains unclear, ask for an explanation so you understand the complete next step.